You will be responsible for the mechanism for executing tests, which is the foundation of Autify as a test automation platform. Because Autify is a service, the system must be highly stable and reliable. Additionally, the test execution must be fast. It’s essential to build a scalable system that met those criteria. Your responsibilities include improving the infrastructure using the main application written in Ruby on Rails, as well as clouds and containers.

Autify uses the power of AI to automatically detect changes in the test target. But that’s not all. As we continue evolving, we will utilize machine learning in various other ways. A large amount of Test Scenarios and test execution results is accumulated every day. We use the vast amount of data to automate test scenario maintenance, improve test coverage, and even generate scenarios automatically.

The Technical Support team specializes in resolving technical inquiries from users. The goal is to solve the user’s problem as quickly as possible by using your in-depth understanding of the various technologies used within Autify and collecting evidence such as execution logs and putting them together like a puzzle.

This position is responsible for designing Autify for Web and Autify for Mobile. You will identify issues with existing systems from user feedback and UI/UX design, then propose and create user interfaces that enhance the user experience. In addition, when relatively significant functions are being developed, you will get involved from the research stage. Once a hypothesis has been formulated through discussions with the product owner, you will create a design prototype, incorporate feedback and create a polished UI. Currently, we only have one designer. You will have the opportunity to get involved in all kinds of design tasks within the company, not just UI/UX.

You will be responsible for providing proactive support using your knowledge in development. The core responsibility of a Customer Success Engineer is to appropriately encourage users to make the most of Autify to minimize churn and increase usage. To achieve this, you will visualize and analyze usage and proactively take various actions while collaborating with Sales & Marketing members and Customer Support Engineers. Due to the nature of our service, knowledge and experience of the development flow and testing phase are essential for understanding use cases and encourage usage. As a Customer Success Engineer at Autify, you’ll be able to leverage your experience as an engineer, tester, or QA professional. There will be a lot of high-touch support, such as running hands-on seminars for users. In addition, Autify values resolving the user’s Burning Needs, so Customer Success Engineers provide chat support.

You will be responsible for providing passive support using your knowledge in development. That doesn’t mean Autify’s Customer Support Engineers passively respond to inquiries. One of the most important responsibilities is to listen to questions and requests from users and communicating with them to uncover the user’s Burning Needs. It’s up to the Customer Support Engineer to turn the customer’s voice into a treasure trove of information and reflect those voices to the product! Customer Support Engineers are also responsible for managing the Help Center and the user community.

The business management team is responsible for the back office. The team’s mission is to contribute to business growth by correcting the challenges that arise in the management system as the company moves through different growth phases. During the coronavirus pandemic, we have canceled our office early on and created an environment where all members can work remotely and flexibly. After that, we have been working rapidly to create a comfortable work environment and growth opportunities such as introducing performance reviews, English language learning programs, and skill improvement support systems. For administrative tasks such as accounting and labor management, they have established a system that makes full use of various SaaS tools. While the back office is often overwhelmed by paperwork and becomes specialized, we have created an environment that allows people to focus on essential work.